CANCELLATION/LATE ARRIVAL POLICY
A last minute cancellation is a loss to us both!
At While Heart Wellness (WHW), we understand that unexpected events occur—such is life! While we try to be accommodating and understanding, our time is valuable and we ask for the same in return! We have created these concise and clear policies to protect ourselves.
1. We require a minimum of 48 hours notice for an appointment cancellation. Because we often have a cancellation/wait list, this will allow someone else to fill your appointment slot. If you provide notice any less than 48 hours in advance, your credit card will be charged the full amount. This policy is designed to keep you from delaying your bodywork on a whim, as well as to protect our own time investment.
2. We ask that you arrive between 5-10 minutes before your appointment. The sunny waiting room is stocked with coffee, tea, and snacks for your enjoyment. Having a few deep breaths before a bodywork session allows your body to respond better to treatment! If you are late, your session with be cut short. Our appointments are scheduled close together and it wouldn’t be fair to encroach on another session. We thank you for understanding.